| GRI index - Product Responsibility | |||||
| Indicator | Level of fulfilment | Where to find the indicator | Corresponding principle in Global Compact | Com- ment | |
| PR1: Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. | + | Web: Quality | |||
| PR2: Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services, by type of outcomes. | + | Web: Quality | 1 | ||
| PR3: Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. | + | Web: Quality | |||
| PR4: Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. | + | Web: Quality | |||
| PR5: Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | - |  | |||
| PR6: Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. | + | | |||
| PR7: Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes. | - | | |||
| PR8: Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. | - | | |||
| PR9: Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. | - | | |||